Suzhou Shoimage Medical Equipment Co., Ltd.
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FAQs

Are you a manufacturer?

We have over 10 years of experience in the medical imaging industry. We operate a share-holding factory for our X-ray, DRF, C-arm, Mammography, and Dental CBCT products. Additionally, we collaborate closely with trusted factory partners for CT scanners, MRI machines, and ultrasound systems, ensuring competitive pricing and excellent quality. As it’s uncommon for one factory to produce every type of imaging equipment, we focus on providing a one-stop procurement solution, helping clients save on both costs and time.

How many years of warranty does your company provide?

We offer a two-year warranty for our X-ray and ultrasound products, covering non-human-induced quality issues. Most suppliers typically provide only one year, but we are confident in the durability and quality of our equipment. If any quality issues arise within the warranty period (excluding human-induced damage), we provide free replacement parts and cover the shipping costs.

How do you ensure after-sales service?

We understand the importance of reliable after-sales support, especially for high-value imaging equipment. For every order, we provide comprehensive technical assistance:

  • Installation support: We offer detailed installation videos and service manuals for X-ray systems and can guide engineers via online Zoom meetings.
  • Pre-configured software: For DR systems, we pre-install the imaging acquisition software into the workstation before delivery.
  • Remote assistance: Our systems come equipped with remote access software, enabling our engineers to provide direct technical support by securely connecting to the workstation when needed.

This approach ensures efficient troubleshooting and seamless problem resolution.

Do your products support OEM service?

Yes, we offer OEM services free of charge, even for a single unit. We can customize the machine branding and stickers according to your requirements, ensuring your brand identity is consistently represented.

What are the requirements to become an exclusive distributor?

Exclusive distributor agreements are based on market potential and product categories. Generally, we require:

  • For floor-mounted DR, Mobile X-ray, and C-arm machines: A minimum annual purchase of 15 units
  • For portable X-ray machines: A minimum annual purchase of 20 units

We are open to discussing specific conditions based on your market needs.

Dual-column floor-mounted digital X-ray machine

How do I choose the appropriate power output (kW) for my DR room?

The higher the kW output, the stronger the X-ray penetration and the clearer the imaging results. For general radiography, most clients prefer 50kW or 65kW models, with 50kW being the most popular choice due to its balanced performance and affordability. However, if your imaging requirements are moderate and budget-conscious, options like 40kW, 32kW, or 20kW also provide reliable performance for standard diagnostic needs.

Can the floor mounted digital X-ray machine be equipped with motorized or automatic correspondence for the X-ray tube and FPD?

Yes, motorized correspondence is an optional feature. It allows for the automatic alignment of the X-ray tube with the bucky stand FPD, enhancing imaging precision and operational efficiency. This feature can be added for an additional $1,500 and is available exclusively on our SHO-DDX02 model.

Can the dual-column floor mounted digital X-ray machine support AEC and DAP functions?

Yes, both Automatic Exposure Control (AEC) and Dose Area Product (DAP) functions are optional features that can be integrated upon request. These advanced functionalities optimize imaging quality while enhancing radiation dose management for improved diagnostic safety.

Is there a dedicated exposure console for operation?

Yes, our system includes a specialized exposure console located in the control room. This console allows operators to conveniently set exposure parameters such as kV and mA, ensuring precise control and seamless synchronization with the operation control panel for efficient workflow management.

Dual-column floor-mounted digital X-ray machine
Dual-column floor-mounted digital X-ray machine
C-arm machine

How often does the C-arm machine require servicing?

Our C-arm machines are designed for long-term stability and minimal maintenance. Key components such as the flat panel detector (from China's top brand Iray), X-ray tube (from Wan Dong), and LG-branded computer workstation ensure consistent performance. Routine basic cleaning is sufficient to maintain optimal operation, and no special repair services are typically required.

How many hours can the C-arm machine be used daily?

The C-arm machine is designed for continuous use throughout the day. As its primary function is photography fluoroscopy, it is engineered to withstand prolonged operational periods without compromising performance.

What site preparations are required for installing the C-arm machine?

For optimal performance, it is recommended to equip the operating room with a voltage stabilizer to ensure consistent and stable power supply. Each C-arm machine package includes a voltage tester for pre-installation checks. Please use this tester to confirm voltage stability before installation to ensure safe and efficient operation.

What is the difference between the 5kW and 15kW C-arm machines?

  • The 5kW C-arm machine is suitable for general orthopedic procedures and shock wave lithotripsy. It supports dynamic fluoroscopy, allowing surgeons to continuously operate the foot pedal for real-time exposure. This enables precise positioning, particularly when confirming the placement of bone nails during orthopedic surgeries.
  • The 15kW C-arm machine is ideal for digestive tract interventions, urinary system procedures, and angiography, providing higher power for more demanding imaging requirements.
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Medical Imaging Equipment
Mobile X-Ray Machine
Mobile X-Ray Machine
Veterinary X-Ray Machine
Veterinary X-Ray Machine
Floor-Mounted X-Ray Machine
Floor-Mounted X-Ray Machine
Flat Panel Detector C-Arm Machine
Flat Panel Detector C-Arm Machine
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+86-0512-81635287
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